What is the return policy?

Returns are accepted within 10 days of receipt, with a return authorization: please call (510) 573-3459 or email before sending anything back, because no returns are accepted without authorization. As long as the wand is not damaged and is in “as new” condition, with its tube and instructions, your card is refunded in full when the return arrives. Any order may be cancelled before it ships, for a full refund to the payment method you used. Gift certificates returned for credit receive store credit only.